Description

• Successfully plan, execute, monitor, control, and close all scrum tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Provide documentation and get signoff of FRS, coordinate with developers and drive the user stories end to end till closure.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
• Manage one or more customer as a single point of contact and first level escalation for both one time and runtime issues.
• Obtain and analyse/interpret business requirements to purpose sustainable solutions in ServiceNow.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation.
• Complete other duties as assigned.

Qualifications:
Education and Experience

• 3 years of demonstrated experience in ServiceNow consulting, implementation, configuration and administration, including but not limited to successful deployments as lead.
• 5+ years of experience in service management, service delivery, or a related field such as IT Project Management, Human Resources, Security Operations, and Customer Service Management.
• ITIL V3/4 Foundations desirable.
• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
• Professional qualifications and education requirements.
• Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams.
• Knowledge and experience in state and federal information security laws, including but not limited to HIPAA, including NIST, PCI, GDPR, Data Privacy and all other applicable regulations.

Competencies

• Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project.
• Adaptable to change and able to work independently and as part of a team.
• Strong problem analysis skills to include the use of mathematical concepts to validate results.
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.
• Proficient with Microsoft Office Professional and well versed with various excel functions.
• Clear and concise communication with superior written and verbal communication skills.
• Ability to interact with all levels of internal and external business partners.
• Manage and prioritize work effectively with minimal supervision

Key Skills

Education

Bachelor's degree