ServiceNow Functional Consultant

You will lead end-to-end IT service cataloging and redesign efforts using ServiceNow.

Responsibilities

• Analyze as-is service offerings, workflows, integrations, and fulfillment processes.
• Design services, consumables, request forms, workflows, and approval structures.
• Create user stories, wireframes, and functional designs for automation and integration.
• Develop test scripts, conduct functional testing, and lead pilot training.
• Collaborate with ServiceNow developers in an Agile environment to implement redesigned services.

Required Skills

• 5+ years of experience in functional implementation on ServiceNow.
• Experience with Service Portfolio Management, Service Catalog Management, and Service Request Management.
• Proficiency in designing service workflows, approvals, and fulfillment constructs.
• Ability to map integrations, process workflows, and service offerings.
• Experience creating user stories and functional design documentation.
• Competency in configuring KPIs and reporting.
• Background in service re-engineering and automation design.
• Degree in any field (Any Graduate).