Description

You will function as a ServiceNow Functional Consultant, driving requirements and implementation across non-ITSM modules.

Responsibilities

• Plan and drive agenda for requirements workshops covering SPM and CSM modules.
• Document configuration requirements and user stories within the Agile Development module of ServiceNow.
• Collaborate with ServiceNow Developers and QA Consultants to ensure development and testing align with the Statement of Work.
• Perform Functional Testing on non-production instances and participate in User Acceptance Testing (UAT).
• Provide training to customer Subject Matter Experts (SMEs) on features of the ServiceNow HSRD Module.

Required Skills

• 5+ years of working experience with ServiceNow.
• Demonstrated experience with CSM features, including Case Management, Omni-channel communication, Self-service portals, Virtual Agent, and Playbooks.
• Working experience with SPM applications such as Innovation & Demand Management, Project Portfolio Management, Resource Management & Timecard, Financial Management, Strategic Planning workspace, and Resource Management workspace.
• Experience utilizing Out-of-the-Box (OOB) and Custom GenAI use cases for CSM & SPM.
• Ability to independently conduct workshops and provide actionable options and recommendations to stakeholders.
• Excellent communication and documentation skills when engaging with service delivery/business leaders.

Key Skills

Education

Any Gradute