Description

You will lead the architecture, implementation, and governance of ServiceNow IT Asset Management (HAM Pro, SAM Pro) and IT Service Management (ITSM) capabilities.

This role is hybrid.

Responsibilities

• Own the ServiceNow product roadmap, aligning technical solutions with enterprise priorities and business outcomes.
• Lead architecture and implementation for HAM Pro and SAM Pro, including lifecycle workflows, compliance controls, and CMDB/CSDM data modeling.
• Drive integration architecture with third-party tools (Flexera, cloud platforms) using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Champion AI-driven enhancements (Predictive Intelligence, AI Search) and automation initiatives to improve operational efficiency.
• Mentor and manage global teams, enforcing coding standards, DevOps practices (ATF, CI/CD), and resolving complex technical issues.

Required Skills

• 10+ years of ServiceNow platform experience, with 5+ years in a lead or architect role.
• Deep functional and technical expertise in ITAM (HAM Pro, SAM Pro), ITSM, IRM, and Vulnerability Response.
• Hands-on development skills: Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, and ACLs.
• Proficiency in JavaScript, PowerShell, and Python, with familiarity in SQL Server and backend development.
• Proven ability to design complex integrations using REST/SOAP APIs and orchestration frameworks.
• Strong knowledge of ServiceNow data models, tables, relationships, and secure design principles for cloud integrations (AWS, Azure, OCI).
• Experience with ServiceNow AI features, including Predictive Intelligence, AI Search, and Virtual Agent.

Preferred Skills

• Bachelor's degree in Computer Science or equivalent combination of formal education and experience.

Key Skills

Education

Any Graduate