Description

You will serve as the primary technical point-of-contact and manage technical delivery from global and offshore teams.

Responsibilities

• Gather business services and associated application services lists and details from the client team.
• Analyze the current instance status and prepare a project plan to apply the CSDM model.
• Define technical solutions at an architectural and design level, aligning with ServiceNow Implementation Best Practices for event management.
• Translate customer requirements and study current configurations into defined solutions communicated to clients.
• Manage complex deployments, integrations, orchestration, and merging of multiple instances.

Required Skills

• 10+ years of experience with ServiceNow, focused on ITSM, HRSD, and/or ITOM modules.
• Expertise in ServiceNow modules including HRSD, WSD (Workplace Service Delivery), and Source to Pay.
• Experience with CMDB/CSDM, Discovery, and Service Mapping.
• Proficiency in ServiceNow scripting using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly.
• Experience implementing ITIL processes such as Incident, Change, Problem, Knowledge Management, and Service Catalog.
• Familiarity with ServiceNow integrations with third-party systems.
• Experience in custom module implementations and workflow administration.
• Understanding of ITIL principles and best practices.

Key Skills

Education

Any Gradute