Description

Design and build AI-assisted and agentic workflows for HR service use cases, including case routing, guided resolution, and knowledge recommendations. Develop and configure ServiceNow HR Service Delivery (HRSD) components such as HR Case Management, COEs, Employee Center, and Workspaces.

Responsibilities

• Build complex automations using Flow Designer, reusable subflows, and approval workflows.
• Design and support enterprise integrations between ServiceNow and HR systems (HRIS, IAM, eSignature) using IntegrationHub, REST APIs, and Transform Maps.
• Develop scoped applications using App Engine Studio, managing scripting, data models, and security controls.
• Partner with HR, platform, and integration teams to deliver secure, reliable solutions.

Required Skills

• 7+ years of hands-on ServiceNow development experience.
• Deep expertise in HRSD, Flow Designer, App Engine, and ServiceNow scripting.
• Strong integration skills with REST APIs, IntegrationHub, Import Sets, and Transform Maps.
• Experience handling sensitive HR data and applying strict security best practices.
• Proficiency with Microsoft, AWS, or SuccessFactors integrations.

Preferred Skills

• Experience with ServiceNow Now Assist, Agents, Virtual Agent, and intelligent routing.
• Familiarity with HRSD integrations with SuccessFactors.
• Knowledge of Performance Analytics, Automated Test Framework (ATF), and Advanced Work Assignment.

Key Skills

Education

Any Gradute