ServiceNow Integration Engineer

•Design and implement bidirectional integrations between the platform and external systems that contribute data, events, ownership context, or workflow triggers.

•Establish patterns for reliable data exchange across cloud, infrastructure, monitoring, asset, and operational platforms.

•Ensure integration behavior supports service-aware use cases without introducing unnecessary coupling or fragility.

API Engineering & Data Transformation

•Develop and maintain APIs, connectors, transformation logic, and message handling capabilities that normalize data for service-aware consumption.

•Map and translate source data into governed service, configuration, and operational models.

•Implement validation, error handling, retry patterns, and traceability to improve reliability and supportability.

Event, Telemetry & Operational Signal Ingestion

•Enable ingestion of alerts, events, telemetry, and inventory signals required for service visibility and impact-aware operations.

•Support correlation and enrichment patterns that improve the usefulness of incoming operational data.

•Ensure high-volume ingestion pathways are stable, scalable, and observable.

Engineering Standards, Testing & Delivery Discipline

•Apply software engineering rigor to integration development through version control, testing, pipeline automation, and repeatable release practices.

•Improve maintainability by standardizing reusable integration patterns and reducing one-off solutions.

•Document integration dependencies, support models, and operational run conditions.

Resilience & Operational Continuity

•Monitor integration health, identify failure patterns, and improve recovery and recoverability mechanisms.

•Partner with adjacent engineering teams to address throughput, latency, and reliability issues before they impair operational outcomes.

Basic Qualifications:

• 5+ years’ experience in integration engineering, API development, or backend systems engineering.
  • Strong proficiency in modern integration patterns, data transformation, and resilient interface design.
  • Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event-driven patterns.
  • Proven ability to build scalable, observable, and supportable integrations in complex environments