Description

Design and implement bidirectional integrations between ServiceNow and external systems to support service-aware use cases.

This role is on-site.

Responsibilities

• Develop and maintain APIs, connectors, and transformation logic to normalize data for service-aware consumption.
• Establish reliable data exchange patterns across cloud, infrastructure, and operational platforms.
• Enable ingestion of alerts, events, and telemetry signals to support service visibility and impact-aware operations.
• Implement validation, error handling, retry patterns, and traceability to ensure integration reliability.

Required Skills

• 5+ years of experience in integration engineering, API development, or backend systems.
• Strong proficiency in modern integration patterns, data transformation, and resilient interface design.
• Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event-driven patterns.
• Proven ability to build scalable, observable, and supportable integrations in complex environments.
• Apply software engineering rigor through version control, testing, and pipeline automation.
• Monitor integration health and address throughput, latency, and reliability issues.

Preferred Skills

• Experience with ITSM and Service Desk operations.
• Knowledge of ServiceNow platform capabilities and integration mechanisms.

Key Skills

Education

Bachelor's degree