Description

Key Responsibilities

• Design and develop ServiceNow Performance Analytics dashboards and native reports for program managers, security stakeholders, and leadership.
• Configure and maintain the CAM Module, including forms, workflows, integrations, and evolving operational requirements.
• Develop and maintain ServiceNow data integrations and exports to Power BI in collaboration with BI resources.
• Ensure data quality, integrity, consistency, and lineage across CAM-related data.
• Investigate and resolve data issues and reporting discrepancies raised by stakeholders.
• Implement role-based access controls and data security configurations within ServiceNow.
• Document ServiceNow development and configuration activities, including data dictionaries, configuration changes, and reporting procedures.
• Perform ad hoc data analysis and ServiceNow scripting to support program decisions, audits, risk assessments, and reporting requirements.
• Partner with Business Analysts and cybersecurity professionals to translate business processes and inheritance logic into measurable, reportable metrics.
• Identify opportunities to optimize ServiceNow workflows, integrations, reporting, and automation.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of progressive professional experience.
• 5+ years of hands-on ServiceNow development experience, including scripting, business rules, and UI configuration.
• Demonstrated experience with ServiceNow Performance Analytics and reporting.
• Working knowledge of ServiceNow GRC, IRM, or CAM data models.
• Familiarity with cybersecurity KPIs and ATO/RMF metrics.
• ServiceNow Certified System Administrator (CSA).
• Strong analytical, documentation, troubleshooting, and stakeholder communication skills.

Preferred Qualifications

• ServiceNow Certified Application Developer or Certified Implementation Specialist – Risk and Compliance.
• Experience integrating ServiceNow data with Power BI or other enterprise business intelligence platforms.
• Experience supporting federal cybersecurity, risk management, or VA-related programs.
• Experience with ServiceNow integrations, data modeling, workflow automation, and enterprise reporting

Key Skills

Education

Any Gradute