Description

Key Responsibilities

· Design and develop ServiceNow Performance Analytics dashboards and native reports for ATO Managers, ISOs, the AODR, and program leadership.

· Configure and maintain the CAM Module to support evolving operational needs, including form changes, workflow refinements, and integration adjustments.

· Develop and maintain data integrations and exports from ServiceNow to Power BI in coordination with the Power BI Engineer.

· Maintain data quality, integrity, and lineage for CAM-related data; resolve data issues raised by ATO Managers or the AODR.

· Implement role-based access and data security controls within ServiceNow.

· Document development work, including data dictionaries, configuration changes, and reporting SOPs.

· Conduct ad hoc data analysis and ServiceNow scripting to support program decisions, audit responses, and risk reviews.

· Partner with the Business Analysts and Sr Cyber Security Engineer to translate process and inheritance logic into reportable metrics.

Required Qualifications

· Bachelor's degree in Computer Science, Information Systems, or related field.

· 8 years of Progressive Experience

· 5+ years of ServiceNow development experience, including scripting, business rules, and UI configuration.

· Hands-on experience with ServiceNow Performance Analytics and Reporting.

· Working knowledge of the ServiceNow GRC, IRM, or CAM data model.

· Familiarity with cybersecurity KPIs and ATO/RMF metrics.

· Active ServiceNow Certified System Administrator (CSA) - Must be verifiable.

Preferred Qualifications

· ServiceNow Certified Application Developer or Certified Implementation Specialist – Risk and Compliance.

· Experience exposing ServiceNow data to Power BI or other enterprise BI tools.

· Background supporting federal or VA cybersecurity programs

Key Skills

Education

Bachelor's degree