Description

Key Responsibilities 
• Define and implement the configuration management platform to meet industry and regulatory requirements, 
• Manage and govern the configuration management platform, ensuring accuracy, completeness, and data quality 
• Maintain configuration items (CIs) and relationships for insurance applications, infrastructure, and services 
• Support ServiceNow IRM modules (Risk, Policy & Compliance, Audit) with reliable CMDB data 
• Partner with IT, Information Security, Risk, and Compliance teams to support audits and regulatory requirements 
• Ensure systems handling PHI/ePHI are properly identified and classified to support HIPAA compliance 
• Support configuration data reporting, certification, and continuous improvement initiatives 
 
Required Qualifications 
• 5+ years of experience in Configuration Management, CMDB, or IT Service Management 
• Hands-on experience with ServiceNow CMDB or similar tool set 
• Experience supporting ServiceNow IRM or GRC workflows 
• Experience working in a regulated environment, preferably insurance or financial services 
• Familiarity with HIPAA regulated-regulated systems and data 
Preferred 
• ServiceNow certifications (CSA, CMDB, ITOM, IRM) 
• Experience supporting audits or regulatory exams (HIPAA, SOC, insurance regulators)
 

Key Skills

Education

Any Gradute