Description

Define and manage the ServiceNow Configuration Management Database (CMDB) and Integrated Risk Management (IRM) platform to support regulatory compliance, audit readiness, and data integrity.

This role is remote.

Responsibilities

• Define and implement the configuration management platform to meet industry and regulatory requirements.
• Manage and govern the CMDB, ensuring accuracy, completeness, and high data quality for insurance applications and infrastructure.
• Maintain configuration items (CIs) and their relationships across services and systems.
• Support ServiceNow IRM modules (Risk, Policy & Compliance, Audit) by providing reliable CMDB data.
• Partner with IT, Information Security, Risk, and Compliance teams to support audits and ensure HIPAA compliance for PHI/ePHI systems.

Required Skills

• 5+ years of experience in Configuration Management, CMDB, or IT Service Management.
• Hands-on experience with ServiceNow CMDB or similar tool sets.
• Experience supporting ServiceNow IRM or GRC workflows.
• Familiarity with HIPAA regulated systems and data classification.
• Experience working in regulated environments, preferably insurance or financial services.
• Ability to support configuration data reporting, certification, and continuous improvement initiatives.

Preferred Skills

• ServiceNow certifications (CSA, CMDB, ITOM, IRM).
• Experience supporting audits or regulatory exams (HIPAA, SOC, insurance regulators).

Key Skills

Education

Any Gradute