Description

Key Responsibilities

• Design, configure, and maintain ServiceNow IRM/GRC modules including Policy & Compliance, Risk Management, BCM, Audit Management, and Vendor Risk.
• Configure and automate risk assessments, compliance attestations, issue management, and approval workflows.
• Develop and customize ServiceNow solutions using Business Rules, Client Scripts, Script Includes, Flow Designer, and Workflows.
• Map policies to control objectives and support enterprise risk and control management initiatives.
• Build dashboards, reports, and compliance metrics for executive and operational reporting.
• Support internal and external audits by managing evidence collection, remediation tracking, and compliance documentation.
• Collaborate with Security, IT, Compliance, and business stakeholders to ensure regulatory compliance (GDPR, NIST, ISO 27001, etc.).
• Analyze business requirements and translate them into scalable ServiceNow IRM solutions.

Required Skills

• 10+ years of overall IT experience with strong ServiceNow development expertise.
• Hands-on experience implementing ServiceNow IRM/GRC modules.
• Strong knowledge of ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer).
• Experience with Risk & Compliance, Policy & Compliance, BCM, Audit Management, and Vendor Risk.
• Knowledge of GRC frameworks including NIST, ISO 27001, COBIT, SOC 2, and risk management methodologies.
• Experience creating dashboards, reports, and compliance metrics.
• Excellent analytical, communication, and stakeholder management skills.

Preferred Certifications

• ServiceNow Certified Implementation Specialist (CIS) – Risk & Compliance (Highly Preferred)
• ServiceNow Certified System Administrator (CSA) (Preferred)

Key Skills

Education

Bachelor's degree