Description

Required Skills/Key Responsibilities
· Design, implement, and support ServiceNow ITAM solutions including:
o Hardware Asset Management (HAM)
o Software Asset Management (SAM)
o Asset Lifecycle Management
o Discovery and CMDB integrations
· Configure and maintain ServiceNow ITAM modules, workflows, forms, business rules, and integrations.
· Configure complex publisher packs for vendors like Microsoft, Oracle, IBM, and SAP
· Manage end-to-end asset lifecycle processes including procurement, deployment, maintenance, and retirement.
· Support software license compliance, entitlement management, and audit readiness activities.
· Perform data reconciliation between CMDB, Discovery, procurement systems, and asset repositories.
· Develop reports, dashboards, and KPIs related to asset utilization, compliance, and lifecycle management.
· Troubleshoot platform issues and provide production support.
· Collaborate with IT, procurement, security, and compliance teams for asset governance initiatives.
· Participate in upgrades, patching, and platform enhancement activities.
· Document technical designs, configurations, and operational procedures

Key Skills

Education

Bachelor's degree