Description

Manage IT Asset Management (ITAM) and IT Service Management (ITSM) processes on the ServiceNow platform, ensuring alignment with ITIL best practices.

This role is on-site.

Responsibilities

• Design, implement, and manage ITSM processes within ServiceNow to align with ITIL frameworks.
• Own the asset lifecycle, creating policies for hardware and software acquisition, maintenance, and disposal.
• Manage software licenses, tracking usage, compliance, and costs.
• Develop process documentation, workflows, and dashboards to monitor performance metrics.
• Lead process improvement projects and conduct regular audits to ensure governance and compliance.

Required Skills

• 5+ years of experience in IT service management or process management.
• Hands-on experience with the ServiceNow platform, including configuration and administration.
• Deep understanding of ITIL frameworks and ITAM processes.
• Experience managing CMDB and asset lifecycles (hardware and software).
• Proficiency in process mapping and workflow design.
• Strong analytical skills for interpreting data, trends, and risks.
• ITIL Foundation Certification.
• Bachelor's degree in IT, Computer Science, Business Administration, or a related field.

Preferred Skills

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist.

Key Skills

Education

Bachelor's degree