Description

Key Responsibilities:

• Implement and configure SAM Pro, HAM, and ITAM solutions following ServiceNow best practices.
• Design and customize workflows using Flow Designer, Workflow Editor, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Manage Service Catalog, Import Sets, Transform Maps, Data Sources, Reports, Dashboards, and Scheduled Jobs.
• Configure and support ServiceNow Discovery, CMDB, and CSDM to maintain accurate asset and configuration data.
• Integrate ServiceNow with enterprise tools using REST/SOAP APIs, SCCM, BigFix, ADDM, and other discovery solutions.
• Support end-to-end Hardware Asset Management processes, including procurement, deployment, inventory, reclamation, and retirement.
• Troubleshoot asset data issues, perform root cause analysis, and ensure data quality across multiple data sources.
• Collaborate with business stakeholders, architects, and Agile teams to design scalable ITAM solutions.

Required Skills:

• 5+ years of experience with ServiceNow ITAM, including SAM Pro and HAM.
• Strong knowledge of CMDB, Discovery, CSDM, Flow Designer, Service Catalog, and ServiceNow customization.
• Experience with JavaScript, SQL, XML/JSON, Business Rules, Script Includes, Client Scripts, UI Policies, and REST/SOAP integrations.
• Familiarity with discovery and inventory tools such as SCCM, BigFix, and ADDM.
• ServiceNow certifications in SAM, HAM, ITOM, or related modules are highly preferred

Key Skills

Education

Bachelor's degree