Description

You will design, implement, and support ServiceNow IT Asset Management (ITAM) solutions, covering both Software Asset Management (SAM) and Hardware Asset Management (HAM) lifecycles.

This role is on-site.

Responsibilities

• Implement and configure SAM Pro and HAM modules, ensuring end-to-end asset lifecycle management from sourcing to disposal.
• Develop ServiceNow customizations, including Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side scripting (Business Rules, Scripted Includes).
• Design and build workflows using Flow Designer and Workflow Editor, including Service Catalog items and SRs.
• Manage data integrity between CMDB and AMDB, utilizing Discovery, Import Sets, Transform Maps, and Data Sources.
• Analyze ITAM metrics, perform root cause analysis for asset data issues, and implement Reclamation processes for unused software.

Required Skills

• 5+ years of experience implementing Hardware Asset Management (HAM) processes.
• Deep expertise in ServiceNow SAM Pro modules and table structures.
• Strong functional understanding of SAM and HAM processes with technical implementation skills.
• Proficiency in JavaScript, Jelly, XML, JSON, and SQL for scripting and data manipulation.
• Experience with ServiceNow Discovery, ADDM, BigFix, and SCCM for inventory and discovery solutions.
• Experience integrating ServiceNow with external tools via SOAP/RESTful APIs.
• Ability to design solutions for data federation and maintain data quality across multiple sources.
• Familiarity with Agile methodology and Configuration Management practices.

Preferred Skills

• ServiceNow certifications in SAM, HAM, and ITOM mainline.
• 5+ years of experience with ServiceNow Discovery.

Key Skills

Education

Any Gradute