Description

You will design, implement, and support ServiceNow IT Asset Management (ITAM) solutions, focusing on Software Asset Management (SAM) Pro and Hardware Asset Management (HAM). You own the end-to-end asset lifecycle, from sourcing and procurement to deployment, retirement, and disposal.

This role is remote.

Responsibilities

• Implement and configure SAM Pro modules, including Reclamation, to optimize software usage and reduce costs.
• Design and maintain HAM solutions, ensuring data integrity between the CMDB and Asset Management Database (AMDB).
• Develop ServiceNow customizations, workflows, and integrations using Flow Designer, Workflow Editor, and UI policies.
• Analyze CI and data sources from Discovery, procurement, and inventory tools (ADDM, BigFix, SCCM) to resolve data quality issues.
• Monitor ITAM metrics, define technical specifications, and collaborate with stakeholders to close process gaps.

Required Skills

• 5+ years of experience with Hardware Asset Management (HAM) process implementation.
• Strong technical skills in ServiceNow customization, including Client-side (UI Policy, Client Script, UI Action) and Server-side scripting (Business Rules, Scripted Includes).
• Experience with Service Catalog items, Import Sets, Transform Maps, and Scheduled Jobs.
• Proficiency in JavaScript, XML, JSON, and SQL for data manipulation and integration.
• Knowledge of ITAM metrics, discovery solutions, and integration patterns (SOAP/REST APIs).
• Ability to troubleshoot network connectivity and permission issues during product installation.
• Bachelor's degree in Computer Science or related field.

Preferred Skills

• ServiceNow Discovery experience and certifications in SAM/HAM.
• Functional architecture experience with gap analysis and solution design.

Key Skills

Education

Bachelor's degree