Description

You will design, implement, and support ServiceNow IT Asset Management (ITAM) solutions, focusing on Software Asset Management (SAM) Pro and Hardware Asset Management (HAM) lifecycles.

This role is remote.

Responsibilities

• Implement SAM Pro modules, including solution design, customization, workflow configuration, and reclamation of unused software.
• Manage the end-to-end HAM lifecycle from sourcing and procurement to deployment, retirement, and disposal.
• Ensure data integrity and quality between the CMDB and AMDB by integrating discovery tools (ADDM, BigFix, SCCM) and managing import sets.
• Develop ServiceNow customizations using Flow Designer, Workflow Editor, Client-side scripting, and Server-side scripting.
• Analyze ITAM metrics, troubleshoot root causes for asset data issues, and collaborate with process owners to define technical specifications.

Required Skills

• Minimum 5+ years of experience in Hardware Asset Management (HAM) process implementation.
• Deep expertise in ServiceNow SAM Pro modules, tables, and ITAM best practices.
• Strong functional understanding of SAM and HAM processes with the technical skills to build them.
• Proficiency in ServiceNow customization, including UI Policies, Client Scripts, Business Rules, Scripted Includes, and Flow Designer.
• Experience integrating with external tools via SOAP/REST APIs and federating data into the CMDB.
• Knowledge of inventory/discovery solutions like ADDM, BigFix, and SCCM.
• Familiarity with XML, JSON, SQL, JavaScript, and Jelly.
• Experience with Agile methodologies and working with Application SMEs for gap analysis.

Preferred Skills

• 5+ years of experience with ServiceNow Discovery.
• SAM, HAM, and ITOM mainline certifications.

Key Skills

Education

Bachelor's degree