Description

Lead ServiceNow ITAM and ITOM implementations with a focus on asset lifecycles and service mapping.

Responsibilities

• Deliver full-cycle ServiceNow implementations including coding, testing, and supporting changes.
• Configure ServiceNow Discovery to ensure accurate and smooth data flow.
• Manage software license compliance and execute the software reconciliation process.
• Debug and resolve discovery issues and normalization errors within SAM and HAM modules.
• Design TO BE processes and implement new features using SAM and HAM capabilities.

Required Skills

• 8+ years of experience on the ServiceNow platform.
• 5+ years of experience in ServiceNow ITOM, specifically Service Mapping, CMDB, Discovery, and CSDM.
• Hands-on experience with SAM and HAM, including normalization processes and publisher packs.
• Deep knowledge of Software Asset Management and asset management lifecycles.
• Experience building integrations between ServiceNow and external applications using OOTB features and custom development.
• Proficiency in web technologies including XML, HTML, and JavaScript.
• Experience with Web Services, APIs, and database-level integrations.
• Technical knowledge of LDAP, VPN, and SSL.
• Experience configuring ServiceNow SAM and HAM dashboards.

Preferred Skills

• Experience working in a SaaS environment.

Key Skills

Education

Any Graduate