Description

• Work extensively with ServiceNow ITAM, HAM modules to manage and optimize hardware asset lifecycle processes
• Collaborate with cross-functional teams to ensure effective integration of ITAM and HAM with other ServiceNow modules
• Utilize knowledge of ServiceNow platform capabilities, including APIs, workflows, and configuration, to enhance asset management solutions
• Participate in the design, development, and customization of ServiceNow applications related to ITAM and HAM
• Support the maintenance and continuous improvement of IT asset and hardware asset management processes within the enterprise environment
• Ensure compliance with software license and hardware asset policies through effective configuration and automation
• Assist in troubleshooting and resolving platform issues related to ITAM and HAM modules
• Maintain documentation related to system configurations, processes, and best practices

Roles and Responsibilities 

• Implement and configure ServiceNow ITAM and HAM modules following industry best practices
• Develop and customize workflows business rules client scripts UI policies and actions specific to ITAM, HAM requirements 
• Manage software and hardware asset lifecycle, including discovery, compliance, license management and retirement
• Configure integrations with third-party systems for data population and synchronization using REST, SOAP, and other APIs
• Participate actively in building activities peer reviews and technical validations to ensure high-quality deliverables
• Document technical details release notes and conduct knowledge transfer sessions
• Collaborate with stakeholders to support User Acceptance Testing UAT and address any issues
• Stay current with ServiceNow certifications and best practices related to ITAM/HAM to continuously enhance platform capabilities

Key Skills

Education

Any Gradute