You will implement and manage ServiceNow Discovery and Configuration Management Database (CMDB) functionalities to ensure accurate IT infrastructure visibility.
Responsibilities
Configure the ServiceNow Discovery tool to identify and collect configuration items (CIs) across IT infrastructure.
Implement and maintain the ServiceNow CMDB, defining data governance policies to ensure integrity and quality.
Develop and maintain discovery patterns and probes to capture data from diverse IT resources.
Customize ServiceNow using JavaScript and Angular to enhance discovery and CMDB capabilities.
Integrate ServiceNow with external systems using REST and SOAP APIs.
Required Skills
5+ years of experience as a ServiceNow Discovery and CMDB Specialist.
Proven expertise in configuring ServiceNow Discovery and managing CMDB projects.
Proficiency in JavaScript and Angular for platform customization.
Hands-on experience with REST API and SOAP API integrations.
Strong knowledge of discovery methodologies, protocols, and data modeling.
Ability to troubleshoot and resolve complex data synchronization and reconciliation issues.