ServiceNow ITBM

You will design, develop, test, and deploy ServiceNow solutions for customers.

Responsibilities

• Lead onsite requirements gathering workshops to define client needs.
• Develop technical deliverables for ServiceNow configurations and integration development.
• Execute full lifecycle activities including design, development, testing, and deployment.
• Build and customize solutions on the ServiceNow platform.

Required Skills

• 6+ years of comprehensive experience with the ServiceNow platform.
• 3+ years of direct experience with ServiceNow ITBM.
• Strong JavaScripting experience for platform customization.
• Proficiency with Business Rules, Client Scripts, Script Includes, and Workflow Designer.
• Experience with Table/Form creation and email alert configuration.
• Proven consulting experience leading the delivery of ITSM or other ServiceNow solutions.
• ITIL Foundation level certification or higher.
• Experience working within Agile teams, methodologies, and tools.
• Any Graduate degree.

Preferred Skills

• ServiceNow System Admin or Implementation Specialist Certification.
• Knowledge of LDAP, VPN, SSL, and SAML/SSO.
• Experience with Web Technologies including XML, HTML, Web Services, and eSA in a SaaS environment.
• Understanding of how configuration management integrates with the ITIL framework.