Description

You configure and develop ServiceNow ITOM capabilities, including event and incident workflows, while implementing and tuning AIOps features to improve detection and prioritization of operational issues.

This role is remote.

Responsibilities

• Configure and develop ServiceNow ITOM capabilities, including event/incident workflows and operational data handling.
• Implement and tune AIOps features to improve detection, correlation, and prioritization of operational issues.
• Support integrations and data flows required for ITOM and AIOps use cases, ensuring reliable ingestion and processing.
• Develop and maintain ServiceNow customizations (workflows, scripts, and related components) to meet operational requirements.
• Troubleshoot production issues, validate changes, and support release activities for ITOM + AIOps enhancements.

Required Skills

• 8-15 years of relevant experience in ServiceNow ITOM and AIOps.
• Strong experience in ServiceNow development and configuration.
• Hands-on experience with ServiceNow ITOM implementation.
• Experience with AIOps and operational intelligence use cases.
• Experience troubleshooting ITOM/AIOps workflows and supporting deployments.
• Good knowledge of advanced ITOM configuration and optimization.

Preferred Skills

• Experience with ServiceNow scripting and workflow automation.
• Background in operational data handling and integrations.

Key Skills

Education

Any Graduate