Description

You will design and implement ServiceNow ITOM solutions.

Responsibilities

• Configure and customize ITOM modules to meet operational requirements.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Manage CMDB governance, health dashboards, data normalization, and reconciliation.
• Integrate ServiceNow with external applications using REST/SOAP APIs and IntegrationHub.
• Monitor platform performance and implement enhancements for system optimization.

Required Skills

• 5+ years of experience with ServiceNow platform development and administration.
• Expertise in ITOM modules: Discovery, Service Mapping, Event Management, and CMDB.
• Experience implementing CMDB governance and data quality frameworks.
• Knowledge of scripting using JavaScript within ServiceNow.
• Understanding of ITSM processes and service lifecycle management.
• Experience integrating ServiceNow with third-party enterprise tools.
• Familiarity with CSM modules and cross-platform workflows.
• Strong analytical and troubleshooting capabilities.

Key Skills

Education

Any Graduate