Description

Key Skills: ServiceNow, ITSM, ITOM, Integration, CMDB, CSM

Roles and Responsibilities:

• Design and implement ServiceNow ITOM solutions including Discovery, CMDB, Service Mapping, and Event Management.
• Configure and customize ITOM modules to align with business and operational requirements.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Manage CMDB governance, health dashboards, data normalization, and reconciliation processes.
• Configure and maintain MID Servers while troubleshooting Discovery-related issues.
• Integrate ServiceNow with external applications using REST/SOAP APIs, web services, and IntegrationHub.
• Collaborate with ITSM and CSM teams to ensure seamless integration across ServiceNow modules.
• Monitor platform performance and implement enhancements to optimize system reliability.

Skills Required:

• Strong hands-on experience with ServiceNow platform development and administration.
• Expertise in ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
• Experience implementing and maintaining CMDB governance and data quality frameworks.
• Knowledge of scripting using JavaScript within ServiceNow.
• Understanding of ITSM processes and service lifecycle management.
• Experience integrating ServiceNow with third-party systems and enterprise tools.
• Familiarity with CSM modules and cross-platform workflows.
• Strong analytical, troubleshooting, and stakeholder communication skills.

Education: B.Tech in Computer Science, Information Technology, or a related engineering discipline

Key Skills

Education

Any Graduate