Description

Lead the architectural design and implementation of ServiceNow IT Operations Management solutions.

This role is hybrid.

Responsibilities

• Design and maintain ServiceNow Discovery processes to ensure accurate asset visibility.
• Architect the ServiceNow CMDB hierarchy and implement the Common Service Data Model (CSDM).
• Manage Service Mapping workflows to connect infrastructure to business services.
• Align ITOM implementations with ITIL frameworks and regulated industry standards.

Required Skills

• 5+ years of experience in ServiceNow ITOM environments.
• ServiceNow Discovery Certification.
• Deep expertise in ServiceNow CMDB Hierarchy and CSDM.
• ServiceNow Discovery and Service Mapping implementation experience.
• ITIL Certification (Foundation v3 or v4).
• AWS Certification.
• Proficiency in PowerShell and Bash scripting.
• Experience working within a regulated industry.

Key Skills

Education

Any Graduate