Description

You will design and implement ServiceNow ITOM solutions across on-prem, cloud, and hybrid environments.

Responsibilities

• Design and implement ServiceNow Discovery for hybrid environments, configuring MID Servers, credentials, and probes.
• Define and implement top-down and tag-based Service Mapping, validating service dependencies with infrastructure teams.
• Configure ServiceNow Event Management by integrating monitoring tools and setting up correlation and noise reduction rules.
• Develop and implement bi-directional integrations using REST, SOAP, and IntegrationHub with third-party systems.
• Define and govern the ITOM architecture, ensuring CMDB compliance with CSDM and providing technical guidance.

Required Skills

• 12+ years of experience with ServiceNow ITOM modules: Discovery, Service Mapping, and Event Management.
• Deep understanding of CMDB structure, CI relationships, and the CSDM framework.
• Proficiency in ServiceNow scripting, including JavaScript, Business Rules, and Script Includes.
• Experience managing MID Server architecture and protocols such as SNMP, WMI, SSH, and PowerShell.
• Proven expertise integrating with various monitoring tools.
• Hands-on experience implementing ITOM use cases, including OOB AI scenarios.
• Experience developing integrations using REST and SOAP APIs.

Key Skills

Education

Any Gradute