Description

Lead the architecture and implementation of ServiceNow ITOM solutions, with a primary focus on Service Mapping and Discovery.

Responsibilities

• Own end-to-end architecture and implementation of ServiceNow ITOM and Service Mapping initiatives.
• Translate business requirements into scalable technical solutions across Discovery, CMDB, Connected Operations, Cloud Observability, Governance, and Cloud Insights.
• Oversee configuration, customization, and integration of ServiceNow ITOM modules.
• Analyze complex IT infrastructures and service dependencies to improve service visibility and reliability.
• Develop technical documentation, including architecture diagrams, process workflows, and implementation guides.

Required Skills

• 5+ years of experience in ServiceNow ITOM architecture and implementation.
• Strong expertise in ServiceNow ITOM Service Mapping and Discovery.
• Proven experience working in large-scale enterprise IT environments.
• Ability to lead troubleshooting and resolution of Service Mapping and ITOM-related issues.
• Experience collaborating with platform, infrastructure, and enterprise architecture teams.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience mentoring junior team members on ServiceNow ITOM technologies and architectural principles.
• Knowledge of industry standards for ITOM implementations.

Key Skills

Education

Any Gradute