Description

design, implement, and optimize enterprise ITOM solutions. The ideal candidate will have strong expertise in Discovery, Service Mapping, Event Management, CMDB, and integrations, with the ability to lead architecture, technical teams, and platform best practices.Required Skills8+ years of ServiceNow experience, including 5+ years in ITOM.Hands-on expertise in Discovery, Service Mapping, Event Management, CMDB, and ITOM Visibility.Strong experience with MID Server, IntegrationHub, REST/SOAP APIs, and JavaScript.Solid understanding of CSDM, CMDB governance, and platform performance optimization.Experience with ServiceNow upgrades, troubleshooting, and platform administration.Knowledge of cloud discovery (AWS, Azure, GCP) is a plus.Strong analytical, problem-solving, and communication skills.ServiceNow certifications (CSA, CIS-Discovery/ITOM) preferred.ResponsibilitiesArchitect and implement ServiceNow ITOM solutions.Design scalable integrations with enterprise systems and monitoring tools.Ensure CMDB health, data quality, and platform performance.Lead Discovery, Service Mapping, and Event Management implementations.Troubleshoot complex technical issues and support platform upgrades.Collaborate with cross-functional teams and provide technical leadership.Mentor developers and establish ServiceNow best practices.Drive solution design, documentation, and stakeholder communication.Required CertificationsServiceNow Certified System Administrator (CSA) – RequiredServiceNow Certified Implementation Specialist (CIS) – Discovery – RequiredServiceNow Certified Implementation Specialist (CIS) – Service Mapping – PreferredServiceNow Certified Implementation Specialist (CIS) – Event Management – PreferredServiceNow Certified Application Developer (CAD) – Preferred

Key Skills

Education

Bachelor's degree