Description

You will configure and maintain ServiceNow ITOM and Service Availability modules.

Responsibilities

• Configure and maintain ServiceNow ITOM and Service Availability modules.
• Develop and support availability calculation logic using scripts and service health models.
• Design, implement, and maintain CMDB aligned with CSDM best practices.
• Configure Hardware Asset Management (HAM) workflows and lifecycle processes.
• Develop REST-based integrations to import and synchronize data from external systems.

Required Skills

• 5+ years of experience with ServiceNow ITOM, CMDB, CSDM, HAM, and ITSM.
• Hands-on experience developing REST integrations and managing data imports.
• Proficiency in Transform Maps and designing reconciliation rules.
• Scripting experience for availability calculations and platform logic.
• Solid understanding of asset lifecycle management and automation.
• Experience supporting ITSM processes including Incident, Change, and Request Management.

Preferred Skills

• ServiceNow certifications (CSA, ITOM, HAM, or SAM).
• Experience in large enterprise or multi-source CMDB environments.

Key Skills

Education

Any Gradute