Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field; equivalent experience acceptable
A Minimum of four (4) years’ experience developing and administering ServiceNow ITOM Suite.
Required Qualifications
Significant experience (4+ years) in ServiceNow ITOM Visibility (Discovery & Service Mapping)
Significant experience (4+ years) in ServiceNow ITOM Health/AIOps (Event Management)
Significant experience developing Scripts with JavaScript (Business Rules, Script Includes)
Experience developing Workflows (Subflows, Actions) with Flow Designer
Experience developing and integrating with web services (GraphQL, REST)
Experience working with MidServers, Client Agents, Service Graph Connectors
Working knowledge of Configuration Management and DevOps tools (Ansible, Jenkins, Docker).
Working knowledge of Monitoring Tools/Integration (e.g. ScienceLogic, Dynatrace, New Relic)
Demonstrated understanding of an Agile software development process
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
Ability to establish customer trust and confidence in the CDW Managed Services
History of balancing multiple priorities simultaneously, with the ability to adapt to changing needs
Critical attention to detail and solid creative problem-solving skills
Ability to perform intermediate root cause analysis
Strong organizational, analytical, and problem-solving skills
Customer Service focused and a high level of professionalism
Ability to consistently follow policies and procedures
Strong communication and documentation skills
Excellence verbal and written communication skills, to effectively interact with all levels of organization
Ability to prioritize work and multitask in a fast paced, diverse and growth-oriented environment
Team player with a strong desire to continue learning and expanding experience in an evolving environment
Good time management skills, able to meet rigid and urgent assignment schedules
Ability to work weekends and/or off hours as necessary to meet client needs
Ability and willingness to travel up to 50% or as needed to other CDW locations or client sites
Ability to apply common sense in performing job. Ability to understand and follow basic guidelines.