Description

You will design, develop, and maintain ServiceNow Discovery and Service Mapping solutions to provide comprehensive visibility into enterprise infrastructure.

This role is on-site.

Responsibilities

• Configure and extend ServiceNow Discovery to onboard new device categories, data center sites, and cloud environments while ensuring accurate, deduplicated CMDB data.
• Develop and maintain Discovery patterns, probes, sensors, and classifiers to accurately identify and classify devices.
• Manage MID Server infrastructure, including deployment, clustering, monitoring, and credential management.
• Build and maintain Service Mapping patterns to model application-to-infrastructure dependencies and define CMDB data quality standards.
• Develop scripted REST APIs and integrations to synchronize CMDB data with external sources and consumer systems.

Required Skills

• 3-6 years of ServiceNow development experience with a strong focus on Discovery and ITOM.
• Hands-on experience configuring and troubleshooting ServiceNow Discovery, including horizontal and pattern-based discovery.
• Experience with MID Server administration, credential management, and network-level discovery prerequisites (ports, protocols, SNMP, WMI, SSH).
• Proficiency in JavaScript, Glide API, and ServiceNow scripting (business rules, script includes, scheduled jobs).
• Strong understanding of CMDB architecture, identification/reconciliation rules, and data quality governance.
• Experience with Service Mapping and building application service maps.
• Familiarity with networking fundamentals — IP subnets, VLANs, DNS, load balancers, and firewall traversal as they relate to discovery.
• Experience with ServiceNow integrations, REST APIs, and IntegrationHub.
• Bachelor's or Master's degrees in Computer Science, Information Security, Engineering, or a related field.

Key Skills

Education

Bachelor's or Master's degrees