Description

Develop and maintain ServiceNow ITOM solutions with a focus on discovery, service mapping, and event management. You will own the configuration of patterns, probes, sensors, and event rules while integrating ITOM modules with enterprise monitoring and automation tools. Manage MID Servers to ensure seamless operations and participate in multiple implementation deployments.

Responsibilities

• Implement ITOM use cases including Service Discovery, Service Mapping, Event Management, and Orchestration.
• Configure and customize discovery schedules, probes, sensors, and event rules using out-of-the-box (OOB) plugins and APIs.
• Design and modify ServiceNow forms, workflows, scripts, transform maps, web services, and SLAs.
• Integrate third-party software and enterprise monitoring tools with ServiceNow ITOM modules.
• Manage MID Servers to support integrations and ensure operational stability.

Required Skills

• 5+ years of experience in ServiceNow ITOM development and implementation.
• Hands-on expertise with Service Discovery, Service Mapping, Event Management, and Orchestration.
• Proficiency in configuring patterns, probes, sensors, and event rules.
• Strong understanding of OOB plugins, API methods, and web services.
• Experience with MID Server management and troubleshooting.
• Knowledge of SaaS and PaaS architectural principles.
• Ability to design and modify forms, workflows, and transform maps.

Preferred Skills

• Background in application, infrastructure, or database architecture.
• Familiarity with networking, distributed systems, and cloud computing concepts.

Key Skills

Education

Any Graduate