Description

You will design and implement ServiceNow ITOM solutions using industry best practices.

Responsibilities

• Develop and customize patterns, discovery schedules, probes, sensors, and event rules.
• Integrate ITOM modules with enterprise monitoring, automation, and application management tools via OOB plugins and APIs.
• Design and modify the ServiceNow Service Portal and manage domain separation, including process and data flows.
• Monitor the health, usage, and compliance of ServiceNow systems.
• Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.

Required Skills

• 8+ years of IT industry experience with 4+ years of ServiceNow experience.
• Hands-on experience with MID Server management and 3rd party software integrations.
• Proficiency in JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, and SNMP.
• Experience with ServiceNow scripting including Business Rules, UI Pages, and UI Macros.
• Knowledge of application, infrastructure, database, and networking architecture.
• Understanding of cloud computing principles (SaaS, PaaS, multi-tenancy) and modern web technologies.
• Experience with discovery technologies such as ADDM, TADDM, and UD.
• Familiarity with LDAP, Active Directory, and SSO.
• ServiceNow Certified System Administrator.

Preferred Skills

• CIS in Discovery, Service Mapping, Event Management, or Cloud Management.
• HTML coding and Jelly script.
• ITIL Foundations certification.

Key Skills

Education

Any Graduate