Description

You will own the configuration, implementation, and strategic adoption of ServiceNow ITOM Event Management and AIOps capabilities.

Responsibilities

• Implement, configure, and customize ServiceNow ITOM modules, including Event Management, ACC, HLA, CSDM, and CMDB Discovery.
• Oversee and manage event processing rules, event transforms, and event automation workflows.
• Lead enterprise adoption strategies for ServiceNow Event Management (MOM layer) and present AIOps strategy to leadership.
• Design and support advanced integrations and analytics use cases across infrastructure and applications.
• Provide consulting and operational support for ServiceNow ITOM, analyzing complex customer issues and delivering resolution documentation.

Required Skills

• 7+ years of experience in tools/infrastructure operations.
• 5+ years of hands-on experience in ServiceNow ITOM implementation, configuration, and customization.
• Mandatory strong scripting skills in JavaScript.
• Experience with Event Management tools: ServiceNow ITOM, TrueSight, Netcool.
• Strong experience with AIOps tools and techniques, including Machine learning and Data analytics.
• Hands-on experience with MOM, ACC, and HLA.
• Solid understanding of IT Operations processes and best practices.
• Knowledge of RabbitMQ, Apache Tomcat, MySQL, ElasticSearch, and REST APIs.
• Bachelor’s degree in Engineering or a related discipline.

Key Skills

Education

Bachelor's degree