Description

You will configure and administer ServiceNow ITOM capabilities to support IT operations management workflows.

This role is on-site.

Responsibilities

• Configure and administer ServiceNow ITOM capabilities to support IT operations management workflows.
• Maintain and govern CMDB data to ensure configuration accuracy and reliable service mapping.
• Manage Incident Management processes, including triage workflows, assignment logic, and operational reporting.
• Support Problem Management and root-cause workflows to reduce recurring incidents.
• Implement and oversee Change Management processes, including approvals, scheduling, and change tracking.

Required Skills

• 6-12 years of relevant experience with the ServiceNow platform and ITOM modules.
• Strong expertise in CMDB administration and service mapping.
• Hands-on experience in Incident Management, Problem Management, and Change Management.
• Knowledge of IT Operations Management (ITOM) best practices.
• Experience with scripting and automation.
• Bachelor's Degree in Computer Science or related field.

Preferred Skills

• Strong analytical, troubleshooting, and communication skills.

Key Skills

Education

Any Graduate