Description

You will lead the implementation, maintenance, and optimization of the ServiceNow IT Operations Management (ITOM) suite.

Responsibilities

• Implement and maintain ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management.
• Troubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, and Patterns.
• Integrate ServiceNow ITOM with organizational systems and tools using networking and infrastructure knowledge.
• Translate business requirements into technical ITOM configurations and workflows.
• Maintain detailed documentation for configurations, workflows, and integrations while ensuring compliance with security and data governance.

Required Skills

• 10+ years of experience in IT environments.
• Deep expertise in the ServiceNow ITOM suite, specifically Discovery, Service Mapping, Event Management, and Patterns.
• Strong understanding of ServiceNow CMDB and Identification and Reconciliation Engine (IRE).
• Practical knowledge of networking concepts including TCP/IP, DNS, and firewalls.
• Ability to work effectively within a matrixed environment to drive projects forward.
• Excellent written and verbal communication skills in English.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Preferred Skills

• ServiceNow certifications in ITOM or related modules.
• Experience with cloud platforms including AWS, Azure, and GCP.
• Scripting proficiency in JavaScript and PowerShell for platform automation.

Key Skills

Education

Any Graduate