Description

You will own the ServiceNow ITSM platform, ensuring effective delivery of IT services through administration, customization, and integration.

Responsibilities

• Administer the ServiceNow ITSM platform, focusing on incident, problem, change, and asset management modules.
• Configure and customize the platform to meet specific business requirements and process needs.
• Develop and maintain workflows, business rules, and scripts to automate IT processes.
• Manage data imports and exports, ensuring platform data integrity and accuracy.
• Build reports, dashboards, and metrics to track IT performance and service quality.

Required Skills

• 5+ years of experience in ServiceNow administration or analysis.
• Hands-on experience with the ServiceNow ITSM platform and its core modules.
• Proficiency in developing workflows, business rules, and client-side/server-side scripts.
• Experience managing data imports and exports within ServiceNow.
• Knowledge of integrating ServiceNow with other IT systems and processes.
• Ability to develop complex reports and dashboards for performance metrics.
• Any Graduate degree.

Key Skills

Education

Any Gradute