Description

Develop and maintain ServiceNow ITSM solutions to support global business lines and governance standards.

This role is on-site.

Responsibilities

• Develop, analyze, and document ServiceNow development stories, including user acceptance testing and post-implementation validation scripts.
• Enable ITSM practice governance to ensure accuracy against defined and documented procedures.
• Resolve technical end-user inquiries and provide global solutions for ITSM tools and practices.
• Lead process improvement assessments and drive recommended solutions to increase stakeholder effectiveness.
• Partner with internal and external Audit teams to provide evidence of control effectiveness and drive remediation actions.

Required Skills

• 5+ years of experience working with the ServiceNow Platform.
• Strong proficiency in JavaScript.
• Deep understanding of ITIL processes.
• Experience developing and executing user acceptance testing (UAT).
• Ability to conduct stakeholder reviews and planning meetings.
• Bachelor's degree in Technology, MIS, Computer Science, Supply Chain Management, or commensurate experience.

Preferred Skills

• Experience with ServiceNow CMDB.

Key Skills

Education

Any Graduate