Description

1. Including experience with the Service Catalog module and creating custom applications.
2. Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.
3. Ability to implement moderate to complex custom widgets and backend scripting.
4. Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
5. Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI ages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.
6. Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports.
7. Experience in Workflows, SLAs, Import Sets and Update Sets.
8. Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.
9. Working knowledge to schedule jobs, events, and triggers to manage business needs.
10. Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
11. Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
12. Must have experience in Service Now Custom Development.
13. Sound knowledge of Computer Science fundamentals – data structures, algorithms, operating system concepts
14. Excellent analytical skills, methodical problem-solving skills and troubleshooting skills.
15. Self-motivated and willing to learn new skills and technologies as needed.
16. Ability to meet objectives, goals, and deadlines with minimal supervision.
17. Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change
18. Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity.
19. Shows moral courage, openness, and honesty in all dealings.
20. Engages interest and participation of others and has a collaborative approach to working with others.
21. Training skills, to able to understand project implementation and train business users.
22. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
23. Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
24. ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred

Key Skills

Education

Bachelor's degree