Description

Manage ServiceNow development and govern ITSM practices to ensure operational accuracy.

You will own the release pipeline and technical governance for ITSM solutions.

Responsibilities

• Develop, analyze, and document ServiceNow development stories and technical specifications.
• Create user acceptance testing and post-implementation validation scripts for tool improvements.
• Resolve technical end-user inquiries and troubleshoot control issues to prevent reoccurrence.
• Partner with internal and external Audit teams to provide evidence of control effectiveness and drive remediation actions.
• Lead process improvement assessments and drive recommended solutions to increase stakeholder effectiveness.

Required Skills

• 5+ years of experience in ITSM environments.
• Hands-on experience to drive, analyze, develop, and document ServiceNow solutions.
• Ability to perform ITSM team administrative functions.
• Experience performing acceptance testing and post-implementation validation.
• Capability to develop and maintain end-user process and technical documentation.
• Experience analyzing business cases and creating control processes.

Preferred Skills

• Experience partnering with Audit teams for control effectiveness evidence.
• Strong background in process improvement assessments.

Key Skills

Education

Any Graduate