Description

Implement ITSM requirements for a new ServiceNow implementation.

This role is on-site.

Responsibilities

• Design, develop, test, and implement automated processes and workflows for Incident, Problem, Change, and Service Level Management.
• Configure SLAs and automate workflows across ITSM applications.
• Configure integrations with external data sources.
• Identify, configure, troubleshoot, test, and resolve platform issues.
• Support Service Mapping, CSDM efforts, ITSM dashboards, and client reporting.

Required Skills

• 6+ years of development experience on the ServiceNow platform.
• Expertise in ServiceNow ITSM modules.
• 8-10 years of total professional experience.
• Proven success in the design and implementation of ITSM processes.
• Experience working within Agile SCRUM methodology.
• Ability to configure and manage complex workflows.
• Experience with Service Mapping and CSDM.
• Degree in any field.

Preferred Skills

• Experience with ServiceNow platform upgrades and patching.

Key Skills

Education

ANY GRADUATE