Description

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent

• Ability to configure ServiceNow ITSM applications in alignment with approved design plans

• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

• Must be ServiceNow Certified Systems Administrator

• Should possess knowledge in Agile/Scrum methodology

• Basic knowledge with ITIL/industry standards

• Knowledge of software development lifecycle (SDLC)

• Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)

• Excellent Interpersonal skills to work with the project team members collaboratevily

• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Key Skills

Education

Bachelor's degree