Description

Develop, configure, and implement ServiceNow ITSM solutions including Incident, Problem, Change, and Knowledge Management.

This role is on-site.

Responsibilities

• Configure ServiceNow ITSM applications aligned with approved design plans.
• Develop custom software solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.
• Execute unit, system integration, performance, and user acceptance testing.
• Create SQL and LDAP queries to integrate with Oracle, MySQL, and Active Directory.
• Participate in Agile/Scrum planning meetings, retrospectives, and collaborative project activities.

Required Skills

• ServiceNow Certified Systems Administrator (CSA).
• 8+ years of experience as a ServiceNow ITSM Developer.
• Strong proficiency in JavaScript, Jelly, XML, HTML, and CSS.
• Experience implementing Incident, Problem, Change, and Knowledge Management modules.
• Knowledge of SQL query creation and LDAP integration.
• Familiarity with Agile/Scrum methodology and SDLC.
• Bachelor's degree in a relevant field.

Key Skills

Education

Bachelor's degree