Description

• ServiceNow IT Service Management (ITSM)
• Strong hands-on ServiceNow Development experience
• Client Scripts
• Business Rules
• Script Includes
• Glide APIs
• Scoped Applications
• App Engine
• Flow Designer
• REST/SOAP Integrations
• Integration Hub
• MID Server
• SSO Configuration/Implementation
• ACLs, Roles & Security
• CMDB Basics
• ITSM Process & Integration Troubleshooting

Key Responsibilities

• Resolve high-priority incidents through advanced troubleshooting.
• Ensure SLA compliance and service quality.
• Analyze system performance trends and implement mitigation measures.
• Configure and develop ServiceNow solutions.
• Support integrations and platform administration activities.
• Collaborate with internal and external stakeholders for issue resolution

Key Skills

Education

Any Gradute