Description

You will configure, develop, and maintain ServiceNow ITSM solutions, owning the full development lifecycle from design to production deployment.

This role is on-site.

Responsibilities

• Configure and implement Incident, Problem, Change, and Knowledge Management modules.
• Develop custom applications, request forms, and Service Catalog items using JavaScript, Jelly, HTML, and CSS.
• Build integrations with external systems via Web Services, APIs, XML, and data imports/exports.
• Implement security controls, including Access Control Lists, and enhance user interfaces.
• Create repeatable processes for development, testing, staging, and production environments.

Required Skills

• 5+ years of experience as a ServiceNow ITSM Developer.
• ServiceNow Certified Systems Administrator (CSA) certification.
• Strong proficiency in JavaScript, Jelly, Web Services, XML, HTML, and CSS.
• Hands-on experience configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, and Script Includes.
• Experience building complex workflows, Transform Maps, Import Sets, and managing Update Sets.
• Knowledge of SQL query creation and LDAP Query for Oracle, MySQL, and Active Directory.
• Understanding of SDLC, Agile/Scrum methodology, and ITIL standards.

Preferred Skills

• Bachelor's degree in Computer Science or related field.
• Experience with solution migration and version control.

Key Skills

Education

Bachelor's degree