Description

You will lead the integration of Moveworks with ServiceNow using Openframe Knowledge API and Virtual Agent frameworks.

Responsibilities

• Lead Moveworks and ServiceNow integrations via Openframe Knowledge API and Virtual Agent frameworks.
• Configure conversational flows, widgets, and role-based access controls.
• Develop Service Portals, Catalog Items, Scoped Applications, and Mobile Experiences.
• Automate workflows using Flow Designer and Integration Hub.
• Design dashboards and analytics using Performance Analytics and App Engine Studio.

Required Skills

• 5+ years of experience in ServiceNow development and administration.
• Strong proficiency in ServiceNow ITSM, HRSD, CSM, and CMDB modules.
• Experience integrating AI platforms like Moveworks or Microsoft Copilot with ServiceNow.
• Expertise in portal development and scoped applications.
• Proficiency with Openframe Knowledge API.
• Hands-on experience with App Engine Studio, Flow Designer, and Virtual Agent.
• Knowledge of plugin configuration.
• Experience with ServiceNow ITSM.
• Familiarity with Agile and DevOps practices.

Preferred Skills

• Certified ServiceNow Developer or Technical Architect.
• Experience with conversational AI platforms including Moveworks, Copilot, or Now Assist.

Key Skills

Education

Any Graduate