Description

You will design, build, and deliver scalable ServiceNow solutions across IT and non-IT domains for an enterprise BFSI environment.

This role is on-site.

Responsibilities

• Develop and configure ServiceNow components including Client Scripts, Business Rules, UI Actions, UI Policies, Script Includes, and REST APIs.
• Build and support integrations between ServiceNow and enterprise systems using REST APIs.
• Implement Service Portal solutions using AngularJS and leverage Now Assist and AI-driven capabilities across ITSM, Virtual Agent, HRSD, and CSM.
• Support CMDB, Cloud Discovery, and platform upgrades while minimizing customizations.
• Coach developers and administrators, participate in Agile sprint planning, code reviews, and UAT defect resolution.

Required Skills

• 6-8 years of hands-on ServiceNow development experience with minimum 2 end-to-end ITSM and Virtual Agent implementations.
• Expertise in Client-side and server-side JavaScript, Glide scripting, HTML, CSS, and XML.
• Strong knowledge of ServiceNow modules including HRSD, CSM, and SecOps.
• Experience with Service Catalog, Workflows, Notifications, Reports, Dashboards, and PA Indicators.
• Proven experience working in Agile Sprint-based delivery models.
• Ability to translate business requirements into technical solutions and work across distributed teams.

Preferred Skills

• Experience with ITOM, ITAM, SAM, HAM, BCM, or APM.
• Experience implementing App Engine.

Key Skills

Education

Any Graduate