Description

Key Responsibilities:

• Platform Development & Configuration
• Design, develop, and enhance ServiceNow solutions across:
• Demand Management
• ITSM (Incident, Problem, Change, Request)
• Service Catalog & Request Fulfillment
• End User Services / Employee Center
• Develop and maintain forms, catalog items, record producers, and workflows aligned to business requirements
• Customize ServiceNow using:
• Business Rules, Client Scripts, Script Includes
• UI Policies, UI Actions
• Flow Designer and Workflows
• Integrations
• Design and implement integrations between ServiceNow and O365 tools (Outlook, Teams)
• Build and maintain integrations using:
• REST / SOAP APIs
• IntegrationHub and web services
• Enable use cases like:
• Email-based request automation (Outlook)
• Teams notifications / collaboration workflows
• Service Catalog & End User Experience
• Develop and enhance service catalog offerings and self-service forms
• Build user-friendly interfaces (Service Portal / Employee Center)
• Ensure seamless integration between forms, catalog workflows, and backend processes
• Demand & Process Enablement
• Support Demand Management lifecycle (intake prioritization fulfillment)
• Translate business demand into technical solutions within ServiceNow
• Collaborate with stakeholders to refine requirements and ensure alignment
• Testing, Deployment & Support
• Perform unit testing, support UAT, and assist in production deployments
• Provide L3 support for incident resolution and enhancements
• Participate in code reviews, release management, and platform governance
• Collaboration & Delivery
• Work closely with onshore teams, product owners, and architects
• Participate in Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives)

Required Skills & Experience
Core Skills:

• 5 years of hands-on ServiceNow development experience
• Strong expertise in:
• ITSM modules
• Service Catalog
• Integrations
• Demand Management (preferred)
• Experience with forms design and workflow automation

Technical Skills:
Proficiency in:

• JavaScript and ServiceNow scripting framework
• Experience with:
• REST/SOAP integrations
• IntegrationHub
• Flow Designer
• Integration Experience
• Hands-on experience integrating ServiceNow with:
• Microsoft O365 (Outlook, Teams)
• Other enterprise applications
• Certifications (Preferred)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Working Model
• Onshore - US Based
• Ability to collaborate with global teams across time zones

Nice-to-Have:

• Experience with Employee Center / End User Services
• Exposure to additional modules (HRSD, CSM, ITOM)
• Prior experience in financial services or regulated environments
• Soft Skills
• Strong communication and stakeholder interaction skills
• Ability to work in a fast-paced, global delivery environment
• Problem-solving mindset with attention to detail

Key Skills

Education

Bachelor's degree